operations​

Onboarding Specialist

Scottsdale, Arizona

Full Time

About this position

Our company:

Atomic’s Onboarding Specialist will facilitate the implementation process for new client accounts, setting them up for success. As an Onboarding Specialist, you will educate new clients on Atomic’s services and procedures, help solve technical problems, ensure smooth adoption of our products, services and give a first-class customer experience to welcome new clients to our company.

 

The ideal candidate for this role is high-energy, experienced with customer-facing responsibilities, passionate about helping clients, and is a natural and concise communicator. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to clients with varying degrees of technical expertise.

 

A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process. Additional responsibilities may include other office administration tasks such as answering business phone calls, coordinating office events, and communicating with vendors or other affiliate partners.

Our Ideal Hire:

  • Is a strong and efficient communicator
  • Is comfortable organizing and creating structure from ambiguity
  • Is a driven, self-motivated, and works under pressure to meet deadlines
  • Continually develops their leadership skills and contributes at a high level
  • Innovates and prioritizes continual learning
  • Is comfortable being a mentor and coach to colleagues
  • Wants to help build a lasting company culture at an early-stage agency

Role Responsibilities:

Onboarding Specialists are expected to:

  • Become an expert with our products and services
  • Provide detailed account walkthroughs and assist new clients with implementation and troubleshooting
  • Clearly communicate account setup requirements and expectations with clients and key stakeholders
  • Collaborate with the sales, advertising, finance, creative, and operations teams
  • Leverage feedback for continuous improvement to the onboarding process
  • Listen carefully to information provided by clients and ask clarifying questions to ensure proper use and implementation of Atomic services

What We Hope to See:

Atomic’s minimum requirements are as follows:

  • Excellent communication skills
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail – If you read this bullet point, be sure to bring it up in your interview!
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude

Employment Type:

  • Full-Time/Part – Time / Hourly Compensation

Employment Benefits:

  • 10 Days PTO per year starting
  • 16 Days remote flexible per year
  • Career Growth Opportunities
  • Other holidays we have Out-of-Office: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Day-After-Halloween (Candy Overload day), Thanksgiving Day, Christmas Eve Day, Christmas Day
  • Health Insurance access
  • Vision and Dental Insurance access
  • Gym membership
  • Company computer

Pre-Hiring Expectations:

  • Candidates may be asked to provide creative content examples and/or writing samples of their own original work
  • Candidates must be able to work full-time in Scottsdale, AZ at Atomic offices
  • Candidates must be authorized to work full-time in the U.S.